Frequently Asked Questions
Everything you need to know about your Fat Lab beauty journey.
What is the typical shipping timeline for orders?
We process all orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
Are Fat Lab products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Fat Lab products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, provided it is at least 50% full.
How do I track my package once it has shipped?
Once your order leaves our lab, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Are your beauty formulations safe for sensitive skin?
Our products are dermatologically tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.